Tag: Service
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Service Excellence, or Service = Excellence?
Once in a while, beings revolutionize. Casul (2014) once taught me about service and service excellence. ‘Service’, in its essence, is taking action to create ‘value’, while ‘service excellence’ taking the next step up to create ‘more value’ for someone else (Kaufman 2011). Theoretically. One day, an interesting article about ‘cháo chửi Hà Nội’ –…